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Title
Functional Area
SUSTAINABLE RELATIONSHIP MANAGEMENT
This workshop will help participants to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The program also covers aspects of the buying process, customer-decisions, and an understanding of personality-types to facilitate smoother relationship management.

The program delivers a wealth of advice from the real world - how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.
Learning Outcomes
Understand how to building Sustainable and flexible work relationships
Understanding the Influencing skills necessary to create a good work environment and sustained busines activity
Emphasise on the reasons and the manner in which the customer makes his buying decision
Understanding the importance of credibility
Developing a good listening ability to reach out to your customers
Appreciating the concept of "differentiation" as a means of better customer service
Gain knowledge on the art of rapport building and relationship building
Who should attend ?
Middle and high level managers leading the front end Relationship Management profiles.
Highlights
Sales Planning & Segmentation
Pre -Selling
Getting Information
Giving Information
Getting to Yes
Perfecting the Art
Coach:Jagmohan Bhanver
Venue:

PEOPLE FIRST Learning & Training Services,

Contact: 7738601615, 9323721601

Email: information@peoplefirstltd.org

Mumbai - 400 065

Client List
 
Coach Profile
jagmohanbhanver@peoplefirstlimited.com
Jagmohan Bhanver has been a senior banker and has worked in various capacities across three of the largest banks in India, including two MNC Banks. Bhanver is also an internationally acclaimed motivational speaker and is considered a thought leader on building learning organizations and learning cultures. He is rated amongst the Top 20 management speakers (in coaching) in the world by the Worldwide Speakerís Bureau. Bhanver wears various hats and is also a guest columnist with various publications, including the Times of India group.

Jagmohan has authored two books, both international best-sellers Ė his first book titled 'Get Happy Now' has been an international bestseller and on the Top ten list of leading bookstores in India. His second book, titled 'Think your way to Millions' on the subject of Behavioral Finance was nominated for the best non-fiction award by Hutch-Crossword in India too. This is the first book on behavioural finance in India and has had rave reviews from the industry.

Jagmohan is a sought after Executive coach and Leadership mentor. He is referred to as the 'Mentorís Mentor' in corporate circles globally and has mentored Industry leaders, celebrity entrepreneurs, media people and top management at leading organizations. He is considered to be an authority on Leadership, Coaching, Mentoring & Negotiating.

As an educationist, Jagmohan visits several institutes on guest lectures, including the SP Jain Institute of Management Research in Mumbai. He is also on the Global advisory board of Thomas Jefferson School of Law, USA & the American Academy of Financial Management, USA.

Jagmohan is regularly featured in newspapers, magazines and TV shows for his management mantras and on various HR related issues.
 
Contact Details
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: 7738601615, 9323721601
: information@peoplefirstltd.org
: www.peoplefirstltd.org