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Functional Area
MAXIMISING CUSTOMER SERVICE
Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Its importance varies by product, industry and customer; Customer service is normally an integral part of a company’s customer value proposition. In the world where Customer is the king, this program offers how to maximize the services offered to the customer and maximize profits by repeated orders. Developing a 'Problem Solving' mindset is an integral part of this program.
Learning Outcomes
Conveying a professional image and building relationships
Importance of Communication
Importance of Empathy
Building a mindset of problem resolution
Handling Challenging Situations
Building an Attitude of Result Orientation and Positive Thinking
Who should attend ?
Individuals facing customers on front end on a day-to-day basis.
Trainers designated to coach front sales and services / grievance managementend staff.
Companies who wish to equip thier front end staff and enhance thier corporate goodwill.
Highlights
Customer facing Staff- The face of the Organization
Effective questioning, listening and transfer of information in the right manner.
Appreciating human differences and satisfying customers.
Confirming problem definition and customer needs and commiting to help.
Check satisfaction and offer more.
Handling upset customers.
Managing Anger and Abuse.
Focusing on results
Controlling Call
Staying Positive
Coach:Liselle D'souza
Venue:

PEOPLE FIRST Learning & Training Services,

Contact: 7738601615, 9323721601

Email: information@peoplefirstltd.org

Mumbai - 400 065

Client List
 
Coach Profile
information@peoplefirstltd.org
Along with her association with PeopleFirst, Liselle drives her own consultancy that offers concepts, strategies and solutions for building brands that drive sales for different health care companies. In addition to strategizing, her passion for training has resulted in having conducted soft skill, product and outbound workshops at various management levels for companies like Ranbaxy, Tata Institute of Social Sciences and Vodafone.
With her comprehensive people and functional management skills, she has been involved in developing and delivering knowledge-based programs and modules for different levels for corporate.
 
Contact Details
For any queries mail or call us at :
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: 7738601615, 9323721601
: information@peoplefirstltd.org
: www.peoplefirstltd.org