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5 Feb 2021

Human Centre Design – Making Life Easy!

In this age of constant innovation and discovery, it is safe to say that there is no limit to what the human mind can achieve. The concept of problem-solving has existed since life took form in the shape of human beings. Ever since, not only humans but even the methods of problem-solving have evolved and continue to do so!

One such evolution talks about the concept of Human Centre Design. As the name suggests, this creative approach focuses on how any step taken towards problem-solving must start with people and end with innovative solutions that cater to their needs. Focusing on their needs would not only result in unexpected ideas but also in implementable solutions.

These solutions need not be complex. Let us take an example to better understand this concept. Imagine it is a sunny day and you feel like having beer. Unfortunately, you are unable to find a bottle opener. You could either fret the lack of the implement or drive down to the nearest store to pick up one. But that may not be required because most beer bottles these days are equipped with ring pull openers. Someone – and not necessarily a beer aficionado – has used the concept of human center design to make life easy for you! In this case, we have Korkki, a Finnish bottle cap manufacturer, to thank for the innovation.

We can see how Finn was able to correctly identify the gap from the consumer's perspective and work towards improving the design of the product. The result? Ease of use for the customers!

Human Center Design focuses on the 3 I's – Inspiration, Ideation and Implementation. Inspiration involves people opening up to the possibilities of generating creative ideas. This is followed by ideation where these ideas are translated into reality by building simple prototypes and having them constantly refined and tested with the help of consumer inputs until we have a good story to tell. Implementation closes the loop by helping get your idea out into the world to the right audience with the aim of significantly eliminating or reducing their problems. In most cases, the correct use of the 3 I's provides the magic sauce that helps fuel sustainable success.

Anyone can practice Human Center Design. This benefits everyone because these solutions are adaptive in nature. Their goal is simple – reduce the gap between the consumer and the product; create a more powerful user experience.

So, what are you waiting for? Put on your thinking caps and get working towards making your customers' life easy! When seen through the lens of Human Center Design, there are solutions galore!

Author

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Neha

Sr. Client Relationships Manager

A Customer-centric professional with blended experience of liaising with Clients, Sales & Marketing and a keen communicator with honed interpersonal, analytical, relationship building and team management skills.

Testimonials

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Shivshanker SV
Head – Organizational Learning for South Asia - Standard Chartered Bank
PeopleFirst is an excellent learning & development organization and they have helped create significant value for our business.
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Sangita Ravi
Head – Learning & Development - Kotak Securities Ltd.
PeopleFirst is brilliant on all aspects of performance
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Cheri Jacob
Head – Customer Service - Federal Express
The response to the Customer Relationship Management workshops have been amazing
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Jayesh Sampat
Deputy Vice President – HR - Kotak Mahindra Bank
Brilliant stuff
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Subu Subramanian
Senior Director, HR - MetLife GOSC
had the privilege of going through my executive coaching by Jagmohan. Jagmohan excels in providing excellent perspectives and solutions for career minded individuals through his deep and insightful leadership coaching. He demonstrates mastery in his craft by carefully evaluating a leaders own and their colleagues' perceived identity using feedback tools and then using them to chart a trend for improvement. During feedback, he allows individuals to participate in their development plan. As a professional, Jagmohan is meticulous and thought through in his approach. I am extremely proud of my professional association with him.
Dr. Krishnamurthy Iyer
Dr. Krishnamurthy Iyer
GM – HR - Mahindra Automotives Ltd.
Excellent training on Interviewing skills
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Regional Head - Standard Chartered Bank
The behavioral workshops conducted by PeopleFirst have generated immense energy and motivation within the teams
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Srinath Vedula
Head HR - Airtel (AP circle)
The Performance Enhancement program conducted by PeopleFirst was rated among the Top Two HR initiatives this year at Bharti
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Yash Mittal
Tea estate Owner & Manufacturer
The faculties were able to deliver a very practical knowledge and their extensive experiences with so many family businesses was a great advantage as they know the loop holes of business and till date they are associated with us and very supportive if there is any guidance required
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Shruti Singh
Head – Learning & Development - Airtel
Excellent quality of Training and facilitation
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CEO - Airtel (AP Circle)
The Mentoring program was very helpful
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Prof. Lata Dhir
Professor of Organizational Behavior - SP Jain Institute of Management Research, Mumbai
Excellent facilitation. Great quality.
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City Head - Yes Bank Limited
Awesome Sales training on Consultative selling skills. We immediately felt a spike in our people’s performance.
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Parmeet Singh Grover
Group Executive Vice President - Yes Bank Limited
Excellent Speaker. Salute to your positive approach and way you are dealing with Life. Keep sharing your experience & thoughts it's motivational.
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Branch Head - HDFC Bank
Amazing workshops on Investor trainings
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Sanil Chorinchath
GEVP & Regional Business Head SME TFx & CMS Retail - Yes Bank
Jag is one of the best trainers I have seen in my career. His versatile path so far in the corporate world, Banking, HR and as the author of bestseller books on some of the Indian global CEOs helps him to narrate stories which readily connect with the audience. I wish him all the best for all his entrepreneurial ventures and literary works in the days ahead.
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Head of Organizational Learning - Fidelity Business Services
Fantastic work on Advanced Communication skills
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Anshuman Kumar
GEVP-Regional Head - Yes Bank
Wonderful and inspiring interactive session with Jagmohan. Lot of experience sharing, real life situational discussions. Would highly recommend sessions and trainings conducted by Jagmohan. Thanks
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Parag Ghumare
Executive Vice President - Yes Bank
I am grateful to Jagmohan for receiving an excellent coaching from him on leadership impact during the 2 days workshop held at Yes bank. I was really impressed with his knowledge on human psychology, vast experience across industries and extraordinary skills of dealing with people. Even after having achieved a lot early in his life, he is quite down to earth and honestly quotes the small mistakes he or his team did in past so that others can learn from those. I am sure he will continue to succeed as a great mentor and his training will transform many individuals like me into better leaders.
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Sachin Gupta
Head Sales & Distribution - SBM Bank
Jags is a great human being and brings a different texture in his thoughts/insights which tend to have a very practical impact to situation. His vivid experience in financial services space along with a decade plus of leadership coaching makes him one of the best in the industry. Extremely high on enthusiasm and passion about and his ability to stay connected, extend himself beyond the regular is succinct summarizes Jags. Was an extreme privilege to have worked alongside Jags
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Nitin R Menon
Gr Exec Vice President - Yes Bank
Have had the privilege of being part of YES BANK”s leadership program under the aegis of Jag. The program was very insightful and intriguing, the part on leadership pivots In particular was very enriching. Truly commendable and would highly recommend his program series
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Tushar Vikram Bopche
Product Head - Yes Securities
Got a chance in attending one of the leadership workshops by Jagmohan. You have added many perspectives to my vision. Your energy is infectious through out the session. Through your diverse experience and competencies you have been able to translate those into every one which is commendable. We look forward for those unique style and flair which keeps the interest and is insightful in these training and workshops was quite content to find the same. I would recommend Jagmohan excellent work to my fraternity and colleagues. It would be pleasure to be part of such sessions again and also to meet you for such exciting content . All the best , keep up the good work
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Manager – Learning & Development - Wipro, Chennai
Very nice work on Language proficiency training
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Kaushik Basu, PhD
Agribusiness Advisor - Gram Unati
Mr. Bhanver or Jag as he is fondly called is a professional who can create interest, establises two-way communication while delivering his insightful training programmes. His wide experience is instrumental for a learning session for the trainees. It's my privilege to write this recommendation for Jag!
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Cluster Head - ICICI Bank
The Investor modules conducted by PeopleFirst are superb. Our people have been asking for encores
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Ramchander Shahdadpuri
Managing Director - AE Telelinks Ltd.
We were a little unsure of how to build a scientific measure of competency assessment for our senior layer. PeopleFirst not only designed a great competency assessment model for us; they even helped us implement the same
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Kiran Shetye
Executive Vice President - Bullion Business
Had an opportunity to participate in a 2 day workshop conducted by Jag on leadership. Frankly more than a coach, he came across as a guide who guides you through role plays, a catalyst who instigates your thinking, a philospher who reminds you to look inward and do maximum in the span of your control and most importantly a nice human being having highest regards to human values.Jag is still in touch even after 45 days of workshop and finds time to answer queries and gives guidance. My highest regards and the best wishes toJag for creating value and adding value to thousands and millions in corporate world & outside of it through his mentoring ,coaching and writing.
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Sanjiv Mangal
Team Leader - HSBC
Had got an opportunity to interact with Jagmohan in one of the training programs being anchored by him. Jagmohan has this unique ability to connect classroom leadership concepts to real life scenarios which makes the session so much pragmatic. His engagement with audience is unparalleled. Wish him good luck in his future endeavours.
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Ramakrishnan Padmanabhan
DGM - International Financial Services Centres Authority (IFSCA)
I had attended a two day Leadership Programme with Jag and the amount of knowledge sharing on Behavioral aspects of being a Leader was exceptionally given. His sessions were eye opener to me personally and the examples of situations were immensely helpful. I truly hope that the Programme will help me go to the next level of leadership. I believe in what he said where Every Person is a Leader himself. Thank You Jags for a Great experience!
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Dinesh Phogat
Chief Information Security Officer (CISO) - CCIL
Jagmohan has great insight of leadership traits and behavioral analytics of leadership effectiveness.He is truly a Guru with amazing knowledge to guide you through assessing yourself on leadership effectiveness.
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Aparajeeta Sarmah
Director HR - MetLife
Speaking to Jagmohan is like looking at a mirror. As a coach, he has been able to show me the way and instill the will to change... without an iota of judgmental attitude. Thanks so much!
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Siddhant Dadia
Chemical Trading Business
I Could apply the learning immediately to my business after I finished the course. The structure of the program worked out really well for me as I was able to dedicate my time to both my business and the course. The business x-ray part really helped me in dissecting the business to its core and focus primarily on its growth.
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Sr. Manager - BACS (Bank of America Continuum solutions – BPO arm of BankAm)
Outstanding training on Leadership and Managerial Integration
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Vijay Venkatram
Head – Sales & Marketing - Fidelity International
Excellent work on Investments Training across the country
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Amit Bhandari - Training & development
Senior Director - MetLife
I had the opportunity of undergoing an “Executive Coaching” intervention with Jagmohan Bhanver. His ability to connect with his protégé is amazing. He is very easy to work with, very friendly yet very professional in handling coaching conversations. While he will be very patient in listening to your perspective, he will be very truthful while giving guidance. He poses some very relevant questions which makes people think by going inside, introspect and come up with potential possibilities towards their career development. He will challenge you, inspire you and make you uncomfortable, all for your own good. All my sessions with him were very insightful and progressive. I must say it was an enriching experience being coached by him. I would strongly recommend that if you ever get an opportunity to work with him, just jump on it and make the most of it…..last but not the least…..a BIG THANKS to Jagmohan for all his efforts & contribution towards making me a better professional.
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Keval Chheda
F&b Store
I got a very holistic approach from this program towards my business, It made me aware about so many things do not come up to the surface but matter a lot. This program gives you a formal introduction on how a business should run.
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Vijay Lal
Managing Director - Cerebrum India
I am extremely happy to recommend any and every one who has a need and a desire to help develop their people, to go to PeopleFirst. They are amazing
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Naresh Sharma
Director - Business Analysis - MetLife
Jag Bhanver is a great coach & catalyst for change, someone who sparks action in others. What makes him different from other executive coaches is that he goes beyond the process and is able to get to the core of the issues. He does not impose solutions but takes your thru a journey of transformation where you find solutions on your own with self-realization. He uses a technique of asking questions, which makes you think on aspects which you have thought before. He has an uncanny sense for human behaviour which enables him to help people make sustainable changes. I have found his coaching to be extremely constructive & effective. It has been a pleasure & learning being coached by him. I would highly recommend Jag as a coach to any Senior leader anywhere in the world.
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Ishwar Awatramani
Distributor of Liquor
Initially I wanted to do things too fast without any direction but after the GFMB program, I learned to reason a lot and based on that to capitalize my learning in order to take my business forward.

Clients

1-Kotak.jpg
2-L&T.jpg
3-YesBank.jpg
4-Piaggio.jpg
5-Posco.jpg
6-Mizuho.jpg
7-DeShaw.jpg
8-Arcesium.jpg
9-RelianceMoney.jpg
10-RelianceInfra.jpg
11-StandardChartered.jpg
12-Infosys.jpg
13-Wipro.jpg
14-HDFC Bank.jpg
15-Satyam.jpg
16-Maytas.jpg
17-Cngnizant.jpg
18-IciciBank.jpg
19-CitiBank.jpg
20-Covansys.jpg
21-Fidelity.jpg
22-MetLife.jpg
23-Hexaware.jpg
24-IdbiBank.jpg
25-Adani.jpg
26-IngBank.jpg
27-Avekshaa.jpg
28-BankofAmerica.jpg
29-Idea.jpg
30-hsbc.jpg
31-Edelweiss.jpg
32-BhartiAirtel.jpg
33-AxisBank.jpg
34-indiabulls.jpg
35-GodrejProperties.jpg
36-ReligareMacquarie.jpg
37-CygnetInfotech.jpg
38-Sutherland.jpg
39-Way2Wealth.jpg
40-TataMotors.jpg
41-AlokInd.jpg
42-Piramal.jpg
43-BhartiRealty.jpg
44-MahindraMotor.jpg
45-MashreqBank.jpg
46-XpressMoney.jpg
47-UniteBreweries.jpg
48-AdityaBirla.jpg
49-Continental.jpg
50-Gfc.jpg